All claims must be made with carrier immediately upon receipt of merchandise. No returns accepted without our written permission. Transit claims (concealed or otherwise) for damage or shortage must be filed by consignee directly with the carrier. Our responsibilitry ceases when shipment is delivered to carrier.

United Parcel Service

If merchandise is received in damaged condition (concealed or otherwise), report the damage directly to U.P.S. and Passport Furniture at once. Retain the carton and merchandise until U.P.S. picks it up or advises disposition. We will file the claim and send you a replacement. If this procedure is not followed, U.P.S. will not honor the claim.